Term's & Conditions

Terms & Conditions

Last updated: [Insert Date]

1. Introduction

These Terms & Conditions apply to all services provided by [Garage Name] ("we", "us", "our") to customers ("you").

By booking a service, repair, inspection, or other automotive work with us, you agree to these Terms & Conditions.

Business address:

[Business Address]

Contact:
[Phone Number]
[Email Address]

2. Booking Appointments

Appointments can be made by phone, email, online booking forms, or through our website.

We will make reasonable efforts to complete work within the estimated timeframe provided. However, delays may occur due to parts availability, additional repairs being required, or circumstances outside our control.

3. Vehicle Information

You must provide accurate information about your vehicle, including:

Vehicle registration number

Make and model

Known faults or issues

Relevant service or repair history

We are not responsible for delays or incorrect assessments caused by inaccurate information provided by you.

4. Quotes and Estimates

Any quote provided is based on the information available at the time.

If additional work is required, we will contact you for approval before carrying out extra repairs where reasonably possible.

Prices may change if:

Additional faults are discovered

Extra parts or labour are required

The original information provided was incomplete or inaccurate

5. Payment Terms

Payment is required upon completion of the work unless otherwise agreed in writing.

We accept:

[Card]

[Bank Transfer]

[Cash]

[Other Payment Methods]

We reserve the right to retain the vehicle until payment has been received in full.

6. Parts and Repairs

Replacement parts may be new, manufacturer-approved, or suitable quality aftermarket parts unless otherwise agreed.

Where parts are supplied by third parties, any applicable manufacturer warranty terms may apply.

7. Customer Approval

By authorising repairs, you confirm that you have permission to instruct work on the vehicle.

Additional work will only be carried out with your approval where possible.

8. Vehicle Collection

Customers must collect their vehicle once notified that work is complete.

We may charge reasonable storage fees for vehicles left at our premises for extended periods after completion.

9. Warranty and Guarantees

We aim to provide a high standard of workmanship.

Any warranty provided applies only to the specific work carried out and does not cover:

Existing faults

Normal wear and tear

Misuse or neglect

Damage caused after the vehicle leaves our care

Problems unrelated to the work completed

Warranty claims must be reported as soon as possible.

10. Liability

We take reasonable care of vehicles while they are in our possession.

We are not responsible for:

Loss of personal items left in vehicles

Pre-existing vehicle conditions

Mechanical failures unrelated to our work

Delays caused by suppliers or circumstances outside our control

11. Cancellations and Missed Appointments

If you need to cancel or change an appointment, please provide reasonable notice.

Repeated missed appointments may result in deposits being required for future bookings.

12. Data Protection

We handle your personal information in accordance with our Privacy Policy.

Your information may be used to manage bookings, provide services, communicate with you, and maintain customer records.

13. Complaints

If you are unhappy with any aspect of our service, please contact us as soon as possible so we can investigate and attempt to resolve the issue.

Contact:

[Email Address]
[Phone Number]

14. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on our website.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.